| Q. | How secure is the ordering process? |
| A. | Any transmission involving your information, including names, addresses, and credit-card numbers, are in encrypted form. Also, we do not store any credit-card information on our site. |
| Q. | Either my billing address or shipping address is not in the United States; how would I purchase a gift card? |
| A. | At this time, for international orders, please write to orders@flosrestaurants.com. |
| Q. | If I order my gift card today, when will I receive it? |
| A. | Gift cards typically take 5 to 7 working days to arrive but can take up to 10 working days, especially during peak season. |
| Q. | Can I pick up my gift cards at a Flo's location? |
| A. | Unfortunately, we no longer allow this option. Flo's Shipping is an entirely separate department, and effective January 9, 2006, all orders must be mailed. |
| Q. | Why can't I use a P.O. box for a billing or shipping address? |
| A. | For fraud prevention, our policy is not to accept orders with a P.O. box. If you live in a location with P.O. boxes as the only option for receiving mail, please use a corresponding street address with a 9-digit ZIP code if you have one. Otherwise, please write to orders@flosrestaurants.com for alternative methods. |
| Q. | What can I buy with my gift card? |
| A. | You can use your gift card to pay for any Flo's Restaurants merchandise, not including gratuity. Also, promotions are eligible for gift-card redemption unless otherwise stated on the promotion. |
| Q. | When does my credit card get charged? |
| A. | We charge your credit card after processing, reviewing, and shipping your order. If you check your order status and it says "shipped," we've charged your credit card and shipped your order. |
| Q. | What does "received" mean on my order-status screen? |
| A. | This field indicates when your order enters our database. We have not processed your order, charged your credit card, or shipped your order. |
| Q. | What does "processed" mean on my order-status screen? |
| A. | This field indicates when the shipping department has retrieved your order from the database. We have not reviewed your order, charged your credit card, or shipped your order. |
| Q. | What does "shipped" mean on my order-status screen? |
| A. | This field indicates when we reviewed your order, charged your credit card, and shipped your order. Please allow several working days after the indicated time for postal delivery. |